We ship internationally fromwww.rejinapyo.com. If you would like to visit collections in person, please see a list of our stockistshere.

Returns are accepted on eligible items within 14 days of delivery. Items must be returned in their original condition — unworn, unwashed, with all tags and packaging intact.

How to return

All returns are managed through the Return Portal:

Start your return here

1. Enter your order number and email.
   
   
2. Select the items you wish to return and the reason.
   
   
3. Choose your preferred outcome — refund, store credit, or exchange.
   
   
4. Download your prepaid label.
   
   
5. Drop off at your selected carrier or schedule a pickup.
   
   

You will receive updates by email as your return progresses.

Return fees (deducted from refund)

• UK: £15
  
  
• Europe: £30
  
  
• International: £35

International returns, duties & fees
Duties and import fees paid at checkout are non-refundable. These charges are imposed by the destination country and are beyond our control. We recommend contacting your local customs office for further information.

In-store orders
Orders collected in-store may also be returned in-store at no additional fee. If you choose to use a return label instead, the standard return fee will apply.

Conditions for return
Returns cannot be accepted if:

• Items show signs of wear, washing, or damage
  
  
• Tags or labels are missing
  
  
• Items are stained (makeup, perfume, deodorant)
  
  
• Shoes show visible wear (scuffs, creasing, worn soles)
  
  
• Packaging or accessories are missing
  
  
• The return is initiated more than 14 days after delivery
  
  

All items are inspected before dispatch and upon return. Any intentional damage will be charged in full and cannot be refunded.

Exchanges are processed through the Return Portal:

Start an exchange here

To exchange an item for a different size or color:

1. Select Exchange in the portal and follow the prompts.
   
   
2. The exchange is processed once the warehouse has inspected the returned item.
   
   

Please note:

• There is no processing fee for exchanges.
  
  
• You are responsible for the shipping cost of the exchanged item.
  
  
• The Return Portal generates a prepaid label for the return shipment.
  
  

If your item is defective, damaged, or incorrect, select the relevant reason in the portal. The Customer Care team will review and prioritize your request.

For assistance, contact Customer Care at customercare@rejinapyo.com or WhatsApp +44 7354 848215.

We are very sorry to hear you have experienced this with your product. Please kindly message us with photos of the damage/defect as well as your order number so we may advise on the best way to proceed. 

Please see a link to our sizing guide here. Still not sure? Leave a message on WhatsApp and a member of our team will get back to you to assist. 

Our standard shipping times are:

• UK: 1–3 business days
  
• Europe & International: 2–5 business days
  

For local customers in London, you may collect your order in-store by selecting “In-Store Collection” at checkout. This service is available at no additional cost.

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

Shipping fees:

• UK: £10
  
  
• EU: £25
  
  
• International: £35
  
  

Please note: Deliveries outside the UK may be subject to local import duties and taxes, which are calculated and prepaid at checkout. You will not be charged additional fees upon delivery. These charges are imposed by the destination country and are beyond our control. Contact your local customs office for further information.

Important: Duties and import fees are non-refundable, even if you choose to return your items.

For any questions or concerns, please contact our Customer Care team at customercare@rejinapyo.com or WhatsApp us at +44 7354 848215.

Our policy lasts 14 days. If 14 days have gone by since your receipt of purchase, unfortunately we cannot offer you a refund or exchange.

See our About page here

See our Sustainability policy here

Visit the Rejina Pyo Journal here

Sign up to our newsletter here join our online community. 

We are open from 11am - 7pm Monday through Saturday and Sunday’s from 12pm - 6pm

Rejina Pyo Soho:
37 Upper James St, London W1F 9DG

Rejina Pyo 86
86 Golborne Road, W10 5PS

Call us at +44 07354 848215

Yes, please contact us at customercare@rejinapyo.com or leave a message on WhatsApp to book your appointment in the Store.

Alternatively, we offer virtual appointments as well.  Email customercare@rejinapyo.com care or leave a message on WhatsApp to book your appointment. 

We are able to reserve items in the store for up to 72 hours. Please contact us at customercare@rejinapyo.com or message us on WhatsApp.